Title: Collections AR Supervisor
Direct Hire
100% Onsite
Salary: $80,000 - 85,000
Location: Santa Fe Springs
M-F 7 am - 4 pm

REQUIRED - ERP (open to any) SAP or Dynamics, AX 360, NetSuite (not just quickbooks)
REQUIRED - AR credit collections exp
REQUIRED - Reconciliations exp
Min 3 years supervisory experience REQUIRED
Total experience - min 5 experience
Supervise team of 6 (5 collectors and 1 cash app)

Total team size in department is 10
Report directly to Collections manager

Industry - distribution or manufacturing or construction




Key Responsibilities

Supervise and manage the collections process, ensuring timely follow-up on past due accounts (30, 60, and 90+ days) and discrepancies.

* Supervise, mentor, and train a team of collectors, providing ongoing support and guidance to enhance performance and develop growth.
* Oversee collections processes, ensuring timely resolution of outstanding accounts.
* Ability to lead B2B collections efforts and maintain strong relationship with the customers.
* Collaborate with internal departments to address and resolve billing and payment discrepancies.
* Identify opportunities for process improvement and implement changes to optimize workflows.
* Monitor weekly AR aging reports, maintain reminder letters, ensure accurate and up-to-date records.
* Monitor online payments, mark order paid, and release orders timely.
* Prepare and submit weekly summary reports on past due accounts, identifying high-risk accounts for escalation.
* Execute collection strategies through calls, emails, and monitoring to maximize recovery efforts.
* Create and send demand letters to delinquent accounts and work closely with collection agencies
* Recognize unusual payment trends and give recommendations to putting account on credit hold or reduce credit limit, if necessary.
* Prepare reports on AR and collections performance for management review.
* Other duties assigned by Director of Credit

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.